Return Conditions, Refund and 100% Procent Guarantee

This page contains the general terms applicable to returns and refunds for purchases made on www.synergo-procent.com, along with a dedicated section on the special 100% Procent Guarantee, designed to offer our customers maximum protection and transparency.

Table of Contents

1. Right of Withdrawal
2. Return of Defective or Damaged Products
3. Return Address
4. Refund Methods
5. Exceptions and Limitations
6. Customer Support
7. Competent Jurisdiction
8. 100% Procent Guarantee

1. Right of Withdrawal

Pursuant to Legislative Decree No. 206 of September 6, 2005 (Consumer Code), the customer has the right to withdraw from the purchase contract within 14 days of the date of receiving the product, with no obligation to provide any reason.

Important: According to Art. 59, letter e) of the Consumer Code, the right of withdrawal does not apply to sealed products that are not suitable for return due to hygienic or health-protection reasons and that have been opened after delivery. Therefore, dietary supplements can only be returned if the packaging is intact, sealed and unused.

Please also note that partial refunds are not allowed. In the case of multi-pack purchases (e.g., 3-, 6-, or 12-month packs), it is not possible to request a refund for individual units, even if some unopened packages are still intact. The right of withdrawal applies only to the entire purchased pack, if it is completely intact.

2. Return of Defective or Damaged Products

In accordance with Articles 128–135 of the Consumer Code, in the case of defective products or products not compliant with the order, the customer is entitled to a free replacement or a full refund.

To activate the return procedure for manufacturing defects, the customer must send an email within 7 days of delivery of the product to the following address: supporto@synergo-procent.com, indicating:

• Order number
• Description of the defect found
• Any supporting photos

Once the return authorization has been received, the product must be sent back to the address listed in the next section.

3. Return Address

All returned products must be properly packaged, accompanied by a copy of the purchase receipt and shipped to the following address:

RESI PROCENT ITALIA

C/O GLS CORRIERE ESPRESSO

Via Dorsale 26/A

54100 MASSA (MS) – Italy

Return shipping costs, except in cases of manufacturing defects or errors attributable to Synergo-Procent, are to be incurred by the customer.

4. Refund Methods

Any refund due will be processed within 14 business days of receiving the returned product, subject to satisfactory verification of its integrity. The refund will be made using the same payment method used during the original purchase, unless otherwise agreed upon with the customer.

5. Exceptions and Limitations

• Returns will not be accepted for opened, damaged, unsealed packages or products showing visible signs of use.
• Refunds cannot be requested for subjective reasons such as taste or tolerability, as these are food products.
• In the case of rejected or unclaimed parcels, the customer is still entitled to a refund of the product price, but not the shipping costs.
• ATTENTION: Partial refunds for multi-packs (e.g., 3-month, 6-month packs, etc.) are not allowed, even if some individual packages are still intact and sealed.

6. Customer Support

For any questions regarding returns or refunds, you can contact our Customer Service team at the following address: supporto@synergo-procent.com

7. Competent Jurisdiction

For any disputes relating to the interpretation or application of these terms, jurisdiction lies with the courts of the consumer’s place of residence in Italy or Europe, as established by Regulation (EU) No. 1215/2012.

8. 100% Procent Guarantee

Shop with peace of mind thanks to our exclusive 100% Procent Guarantee: created for those who want real results, with maximum transparency.

How it works

1. Purchase a 6-Month Pack or 12+1-Month Pack directly on this website.
2. After 120 days from the date of delivery, if you haven’t experienced any benefits, you can activate the guarantee.
3. We will collect the unused product at our expense (2 unused units for the 6-Month Pack, 9 for the 12+1-Month Pack) as long as:

• The packages are intact, never opened and with the original seal.

4. You will receive a full refund by credit card or PayPal—your choice.
5. Moreover, you’ll receive an exclusive discount code for purchasing multibrand supplements and wellness products!

Conditions to activate the guarantee

To validate your request, we will simply ask you to send us:

• An official blood test report from an authorized laboratory.
• The report must include:
  • Your full name
  • The date of the blood test (must be no more than 17 weeks after the date you received the product)
  • At least one value among the 13 vitamins and 12 minerals contained in Procent that falls below the levels recommended by the EFSA or WHO (indicated by an asterisk)
  • The name of the laboratory that performed the test

We do not accept generic certificates, medical reports without detailed analysis or tests performed on urine samples.